(FAQ)

Frequently Asked Questions (FAQ) - Smartgoodz

  1. What are the shipping costs?
    Shipping costs vary depending on the destination and the size of your order. For orders over a certain amount, we offer free shipping. Please refer to our shipping information for more details.

  2. What are the delivery times?
    In the Netherlands and Belgium we guarantee a delivery time of maximum 48 hours for our Smartgoodz products. For orders in Denmark the delivery time is 3 to 5 working days, while the delivery time for products from third parties can be between 5 and 10 days.

  3. Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email so you can easily track your package.

  4. What is your return policy?
    We offer a 30 day return period after receiving your order. Products must be returned unused and in their original packaging. Please see our Returns Policy for more information and instructions.

  5. Do you offer a warranty on your products?
    Yes, all our products come with a minimum one-year warranty, and on some products we even offer a two-year warranty. This ensures that you can shop with confidence with us.

  6. How can I cancel or change my order?
    You can cancel or change your order as long as it has not been shipped. Please contact our customer service as soon as possible to inform us of the changes.

  7. Do you accept international shipping?
    Yes, we ship to various international destinations. Please note that delivery times and shipping costs may vary.

  8. How can I pay for my order?
    We accept various payment methods, including credit cards, PayPal, iDEAL and other common payment solutions.

  9. What if my product is damaged or defective?
    If you receive a damaged or defective product, please contact us within 14 days. We will provide a replacement or refund.

  10. Can I view a product before I buy?
    At this time we only offer online sales. We are working hard to be able to demonstrate products in physical stores in the future.

  11. Do you collect personal data?
    Yes, we collect personal information that is necessary to process your order and improve your shopping experience. Please see our Privacy Policy for more information on how we protect your information.

  12. Do you offer discounts or promotions?
    Yes, we regularly have special offers and discounts. Sign up for our newsletter to stay up to date with the latest deals.

  13. Are the products in stock?
    The stock status of our products is displayed on our website. If a product is out of stock, we offer the possibility to sign up for a notification when it is available again.

  14. How can I sign up for the newsletter?
    Signing up for our newsletter is easy! Simply enter your email address in the box provided on the website and receive updates on products and offers.

  15. What are your contact details?
    For questions or comments, please contact us by email at info@smartgoodz.nl or by phone at [0031 06 8646 9541]. Our customer service is ready to help you!

We hope these FAQs help you when shopping at Smartgoodz. Thank you for choosing us for all your technology needs!