Shipping and Returns Policy

Smartgoodz Shipping & Returns Policy

At Smartgoodz we strive to get your order to you as quickly and efficiently as possible. However, we understand that there are times when you may want to return a product. Below you will find all the information you need about our shipping and returns process.

Postage costs

  • Free Shipping: For orders above €50 within the Netherlands and Belgium we offer free shipping.
  • Fixed Shipping Costs: For orders under €50 within the Netherlands we charge shipping costs of €4.95.
  • EU and International Orders: For orders to other European countries we apply different rates depending on the destination. For international orders variable rates apply, which are displayed during the checkout process.

Delivery time

  • Within the Netherlands and Belgium: The delivery time is a maximum of 48 hours.
  • EU/International Orders: Delivery times for these orders vary between 3 and 10 business days depending on the destination.
  • Third party products: Delivery times are between 3 and 10 working days

Shipping confirmation

After placing your order, you will receive a confirmation email with a tracking number so you can track your shipment.

Shipping Partner

We work with reliable shipping partners such as PostNL, DHL and UPS to ensure your package is delivered safely and quickly.

Return Policy

We hope you are happy with your purchase from Smartgoodz. If for any reason you are not satisfied, we offer a simple returns process. Here are the details.

Returns Policy

Return period

You may return your product within 30 days of receipt for a full refund or exchange. After this period, we unfortunately cannot accept returns.

Condition of the Product

The product must be returned undamaged, unused and unopened in its original packaging. All included accessories, manuals and labels must also be included. If the product shows visible signs of use or damage, we reserve the right to refuse the return.

Excluded Products

Certain products cannot be returned, such as:

  • Personal care products
  • Earphones and headphones (for hygiene reasons) unless unused and unopened
  • Plants and trees
  • Products that are custom-made or personalized

Returns process

Return Sign In

Within 30 days of receiving your order, please email info@smartgoodz.nl with your order number and reason for return. We will then send you return instructions.

Return costs

The costs for returning the product are at your expense, unless the product is damaged or delivered incorrectly. In that case we will reimburse the return costs.

Return address

Smartgoodz Netherlands
Falcon Camp 84
Maarsen
3607 LD

Processing the Return

Once we have received and inspected your return, you will receive a confirmation email. We will refund the purchase amount to the account used to make the purchase within 14 business days.

Swap

Do you want to exchange a product for a different size, color or model? Contact us by email ( info@smartgoodz.nl ). We will guide you through the exchange process and ensure that you receive the desired product as soon as possible.

Damaged or Defective Items

If you have received a damaged or defective item, we ask that you contact us within 7 days of receipt at info@smartgoodz.nl . We would like to receive photos of the defect or damage so that we can quickly provide a solution, such as sending a replacement product or a full refund.

Contact information

If you have any questions about your shipment or return, you can always contact us via:

Our customer service is available by phone from Monday to Friday, from 09:00 to 18:00. Outside these hours you can always reach us via email, WhatsApp or live chat. We aim to respond within a few hours outside office hours.

With our customer-focused shipping and returns policy, we want to offer you a worry-free shopping experience! Make sure you also comply with legal obligations worldwide.